In case you’ve got a site, a problem could always emerge and it does not necessarily need to be connected with the hosting service itself. For instance, something can go wrong when you update a software app or some crucial data might be edited or erased unintendedly. Whatever the essence of the problem is, you will need to get in touch with the support team and request them to retrieve a backup or to help you solve the problem that you are experiencing. How fast they’ll do that will determine the period of time that your websites will be unavailable. For given sites like social networking websites or e-stores, a recurrent downtime interval too often means losing users and cash. With this in mind, it’s very important for you to use the services of a hosting company that offers not only a very good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive an answer to a trouble ticket or an email. No matter when you touch base with us, we’ll help you within no more than 60 minutes with any sales and technical inquiries that you might have. The fact is, our actual reply time hardly ever surpasses 20-30 minutes. As we are at your disposal 24 hours a day, 7 days a week, you’ll always get assistance in a well-timed manner and we realize exactly how crucial that is in the electronic age. Shortly after you contact us, we’ll answer your questions. If you chance upon any technical complication, we’ll cope with it instead of you, or we’ll give you all the required information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a trouble ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a reply within less than 60 minutes. You can touch base with us whenever you want with regard to billing, general or technical issues and since we are working 24-7, you will always get assistance without delay. Based on the specific issue or question, we’ll provide you with more information, rectify the complication if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to update some setting for a web application that we don’t have access to. You can forget about waiting for an entire day for each answer. Actually, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.