Customer Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be dealt with within maximum 60 minutes after the trouble ticket or e–mail was submitted. If your issue requires additional assistance from a server admin, we’ll direct the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you take advantage of the Managed Servers package, all of the server management tasks included there will be performed whenever you wish.
A Top–Notch Help Desk Service
We’ll be available to you 24/7/365 to answer any questions that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance with server admin tasks, you can order our Managed Servers package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Area
Our Online Control Panel has been preinstalled for every dedicated web hosting plan. Among its features is a rather convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of instructional articles have video versions that demonstrate all the actions that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.