The client support that you can receive from your shared hosting provider is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an active account. Timely and accurate info about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine hosting supplier and not from a reseller. When you acquire a hosting account via a company that does not own its servers and it cannot access them immediately, it is quite possible that you'll wait for a couple of days to have an answer to your query, so your sites may remain offline for quite some time. In comparison, a company which provides various options for communication and has a support crew that is available all the time will assist you to right away and help you decrease or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, so our shared hosting services come with 24/7 support and various means of contact. In case you do not have an account yet, you can give us a call or use our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service that you can't use. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the majority of providers out there today, we answer to all the tickets within an hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives can assist you to select the ideal package or give you information about our servers, to check if the system requirements for your web sites are met. When you're an active client, you'll also be able to get in touch with us through electronic mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these 2 methods of contact, you will get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other companies, even big ones, you'll be able to compare the reply time since it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

With our VPS web hosting plans, you'll never need to wait for more than one hour to get help for any kind of situation that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets which you open through your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local telephone numbers in a number of countries around the globe plus a live chat service where we'll assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the different methods of communication, so regardless what your question or problem is, there is always someone to assist you quickly. When you need assistance with third-party software, which you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server from us, you'll be able to get in touch with us anytime using several channels and the maximum time that you will have to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of basic questions or you would like to find out about our solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. If you'd like to have support for third-party software that you cannot install or manage properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.