Phone Support in Shared Hosting
In case you decide to use one of our shared hosting, you'll be able to talk with our customer support crew over the telephone for 14 hrs every day. We can help you choose the best package for your sites because we believe that it is better to discuss such matters with a live person. In case you already own an account, we're able to help you with any kind of sales/billing questions as well as general matters, even with some tech matters which don't need a long time or escalation to a system administrator as it is better to open a ticket for time-consuming problems in order to have the entire communication in a single place. We have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you are not sure which plan will be suitable for your web sites, you want to learn more about a package's features or you're looking for any other info about our services, you'll be able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you currently have an account, you'll be able to get in touch with us about general and sales issues, although we are usually able to assist with a variety of technical issues as well. For strictly technical troubles you will have to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option when your problem needs additional time to be solved or it has to be escalated to our sysadmins.