One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive an answer to a trouble ticket or an email. No matter when you touch base with us, we’ll help you within no more than 60 minutes with any sales and technical inquiries that you might have. The fact is, our actual reply time hardly ever surpasses 20-30 minutes. As we are at your disposal 24 hours a day, 7 days a week, you’ll always get assistance in a well-timed manner and we realize exactly how crucial that is in the electronic age. Shortly after you contact us, we’ll answer your questions. If you chance upon any technical complication, we’ll cope with it instead of you, or we’ll give you all the required information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a trouble ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a reply within less than 60 minutes. You can touch base with us whenever you want with regard to billing, general or technical issues and since we are working 24-7, you will always get assistance without delay. Based on the specific issue or question, we’ll provide you with more information, rectify the complication if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to update some setting for a web application that we don’t have access to. You can forget about waiting for an entire day for each answer. Actually, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.