Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our shared hosting is not separate from the web hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any specific time with only a few clicks of the mouse, without the need to leave your hosting account. The ticketing system includes a quick-search box, so you can track the status of practically any trouble ticket that you’ve submitted in the past, if needed. In addition, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to deal with a particular issue before you actually send a ticket. The response time is no more than one hour, which implies that you can receive quick assistance at any specific time and in case our support staff suggests that you should do something in your hosting account, you can do it momentarily without needing to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not need a separate support platform to contact our tech support staff – you can do this on the spot as soon as you confront an obstacle. Opening a new ticket takes a few mouse clicks and finding an older one is equally simple. Using our intelligent search filter, you can quickly find any ticket that you’ve already submitted. You can open a ticket at any time whatsoever since our technical support staff representatives are at your service 365 days a year and reply in no more than one hour, even though it rarely takes this much to receive assistance. With Hepsia, you’ll have everything in a single place and you can just forget about going through 2 or more platforms to fix a simple problem.